Terms & Conditions

• Our terms are full payment with order.
• Credit card orders can be placed online using our secure server (SSL).
• Designs, colours and sizes may vary slightly.
• Products are generally dispatched on the same day if the order is received before midday.
• Orders are dispatched by Parcelforce or a similar registered delivery company. Mainland UK orders are usually delivered the day after they are dispatched. Other zones listed are usually delivered within 72 hours of dispatch.
• Prices and offers apply only to this website and not to any other medium, and may be subject to change.

If you have any queries about our products, please ask before ordering - we try to reply to all e-mail enquiries the same day - info@vitamangrooming.co.uk

All trademarks acknowledged. All rights reserved.

At VitaMan UK & Ireland, it is extremely important to us that our customers are completely happy with our service and our products. If you are not completely satisfied with your purchase, we will exchange it within the first 30 days after purchase or refund the credit card used for the purchase. You can e-mail us at info@vitamanuk.com. We will always ask the reason for the return as our goal is to always improve our level of service. If you have an opinion to express, please e-mail us at info@vitamangrooming.co.uk. We welcome your comments!

• Please enclose a short note detailing the reason for refund, date of purchase, purchaser's name and method of payment.
• Wrap the item securely in its original packaging.
• Send the package to the address below:

VitaMan
Spa Skincare Ltd
The Coach House @ Box House
Bath Road
Box
Wiltshire
SN13 8AA

We will notify you when we have processed your refund.

For your protection we recommend that you use a recorded-delivery service.

If you are returning the item because of an error on our part or because it is defective, we will be happy to refund the postage and packing charges incurred in sending the item to you. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.

Here at VitaMan UK & Ireland we want you to be satisfied every time you shop with us, however, occasionally you may want to return items hence our "no nonsense" guarantee.

By law you also have the right to withdraw from your purchase within seven working days of the day after the date the item is delivered to you. In order to return the item, please follow the same process as above adding Statutory Rights Returns Department to the address. Please note that the above policy with regards to delivery charges etc. also applies in this instance. For more information on statutory rights please visit the Department of Trade and Industry's website at: www.dti.gov.uk.